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**Updated 12/8/19** This thread is to provide users Troubleshooting setups/tips and to provide feedback and any issues they may find in their operation. See the bottom for the list of current issues encountered, dates, etc. If you are seeing similar issues I encourage you to report them via the app on your device. Provide as much detail as you can, like using Android, PS2/PS3 engines etc. Also, be sure to report any bugs or issues to MTH directly at: https://mthtrains.com/dcs-app-contact-form *Please be sure to provide the device you are using, version of the app operating system if you have it and version of TIU if known.* Original MTH WiFi Control app thread: www.gscaletrainforum.com/index.php?/topic/35-mth-wifi-control-app-wiu-wifi-interface-unit/ Troubleshooting Steps: If you are having WIU related issues/errors, performing all of the following steps in order should clear the majority of problems: Power down WIU, TIU and Power supply: Turn off power supply for track power Unplug Aux power supply from TIU Aux power port (if you are using one) Unplug the power connector from the WIU Note: Let everything sit unpowered for a few seconds. Turn on power to WIU, TIU and Power supply: Wait 1 min for WIU to fully boot up You should see the following lights: (after 1 min) BLUE: Wifi network indicator PINK: TIU is connected indicator GREEN: WIU power indictor Unplug USB cable from TIU: With WIU, TIU and track power supply on (allow for 1 min for WIU to fully boot up), unplug the USB cable from the TIU and confirm the PINK light on the WIU goes out (Pink=TIU light on WIU). (If Pink light does not go out, plug back in and unplug again) Manually close the DCS app in the Phone/Tablet: Android: Access the currently open tasks/programs on your device using normal process. (For some devices you will look for the square button at the bottom: Example #1: (in GREEN) Example #2: (In GREEN) Note: your Android OS may be different from what is noted above. Next you will see multi-layered windows where you can then find the DCS app and press the X at the top right of the DCS app to close. Reboot Phone/Tablet: (Power device off and power back on) After device powers back on, wait about 30 seconds to fully let device boot up, then verify that you are connected to the MTH Wifi network swiping down from the top of the screen and long pressing the Wifi icon: Confirm you are connected to the MTH Wifi network: (Your MTH network name will vary) (Default Password is: mthdcswifi Start the DCS App again: Start the DCS app by selecting the MTH DCS Wifi icon on your phone/tablet *****END of TROUBLESHOOTING STEPS***** - Everything should be working. If still having issues: Turn your phone/Tablet screen saver/screen power off timer settings to the maximum allowed (30mins or greater) When some devices power down the screen it will put the DCS App to sleep, causing all engines to go inactive Exclude the MTH DCS Wifi app from any power save features by your Android or Apple OS. Review how to setup your App for the device you are using (either WIU or DCS Explorer) by reviewing this video: https://youtu.be/tTEnsUdBk6o Ensure your WIU is loaded with the latest firmware: http://www.gscaletrainforum.com/index.php?/topic/35-mth-wifi-control-app-wiu-wifi-interface-unit/ Ensure your TIU is loaded with the latest TIU firmware: http://www.gscaletrainforum.com/index.php?/topic/693-mth-dcs-remote-tiu-firmware-v610-current-version/ Note: Wifi System can be buggy if your TIU has outdated firmware If you are using a cheap, no-name brand tablet then you may find the operating experience is very buggy and inconsistent. I STRONGLY urge using a well-known, name brand tablet like Samsung or Apple. Adding engine issues: Track signal related problems: where engines aren't being found to add into the app have to be addresses separately (checking track joints, layout wiring or layout tuning) See: Layout tuning If you are trying to add MTH/DCS engine to the app and an address number shows up then disappears, then you likely have 2 engines on the layout with the same ID number and it is confusing the app. Isolate the engines that aren’t yet added in the remote on a separate track (with no other engines on the track) and add them to the app one at a time. *********************************************************************************************************************************************************************************************** Demo & Overview of the Wifi app: (Standard version) (Select 1080p HD to get max playback quality) Items to note: - Whistle not playing on start-up: (On engines with Playable whistles) - This is something MTH actually covers in the WIU Users manual. Currently if you turn playable whistle on in the settings screen then shut the engine down. The next time you start the engine up, the whistle won't activate unless you go into settings and toggle the Playable Whistle button to off (or back on again if you like). While it's not technically a bug, MTH has indicated they will be updating the app to default the Playable Whistle toggle to off when the app is shutdown/started to correct this issue. I have also made the recommendation that the Playable Whistle feature be automatically toggled to off whenever the user hits Start-up to help eliminate this issue completely. You can also just double tap the whistle cord on the screen to toggle between Playable and Regular whistle function. (Cord will turn Purple when on Playable) Issues list (Currently open): (Updated: 03/10/18) - Lash-up & Engine name change (DCS Wifi App bug) (3/10/18): If you create a lash-up and then later attempt to rename an individual engine (used in that Lash-up) with the App/Remote, the next time you go to select and startup that Lash-up, the DCS App will automatically change the name of the engine back to the original name the engine had when the Lash-up was created. The work-around is if you change the name of an engine in the App that is also in a Lash-up, you will need to also delete the Lash-up and recreate it. - Lash-up engines not responding to commands (DCS Wifi App bug) (3/10/18): Engines other than the lead engine in a lash-up may not respond to commands when you start a lash-up. Work-around: 1st step: Manually move all engines back to Active, that are automatically moved to Inactive when you select/startup a Lash-up. Moving all the Lash-up engines to Active can sometimes ensure they will respond. You can then go back to the Lash-up engine name and see if all the engines will respond. 2nd step: In some cases step 1 might not work. If so, then you will want to select the other non-lead engines individually and select STARTUP to start them up that way. You can then go back to the Lash-up engine name and they will now respond. Issues list (Fixed): (Updated: 04/20/17) Version v2.0.0 build 36 (Premium version release 4/18/17) Version v2.0.0 build 37 (Premium version release 4/20/17) - Unlock Features on additional devices: (Android) (Reported: 4/18/17 Fixed: 4/18/17) Upgraded first device to Premium and all features unlocked. However on second and later devices under same account am unable to unlock Premium features. Selecting Purchase again returns Error message it is already purchased but then does not unlock the features. This has been reported to MTH via DCS app. - No whistle under Steam or Steam Turbine Lash-up: (Android) (Reported: 4/18/17 Fixed: 4/20/17) No whistle under steam or Steam Turbine lash-up. Created a lash-up with 2 PS3 engines under DC power and after startup cannot get whistle to play. Work around for this issue is to go to the third screen and select Engine Type of Diesel. This has been reported to MTH via DCS app.
**UPDATED 2/8/2018** News and info on the WIU (WiFi Interface Unit) (50-1034) with new MTH Smart Phone App and related DCS Software update (DCS 6.10 current). The WIU and apps are now available for purchase/download. See below for details on what is required and info pages for additional help. Latest update WIU: (1/28/2018) - Premium Version of the App: (Is available for purchase via inside the DCS app itself) - Most current version of the app requires DCS 6.10 loaded to your TIU. (software/firmware loaded to TIU and Remote) (Update DCS remote as well) - WIU firmware update v1.1 is available. *see below* (Update: 2/3/2016) Items related/required for using new WIU & App: - Android/Apple(iOS) App: (Available for download via the Apple iTunes and Google Play online stores on your Android/Apple iOS device.) - Free version: Controls up to 3 locomotives w/limited light and sound control (Available now) - Standard version: ($4.99 cost) Controls up to 99 engines and more sound/light control settings. (Available now) - Premium version: ($24.95 cost) Provides Lash-ups and switch/accessory controls. Note: 1) To purchase the upgraded Standard or Premium version select "...More" then "Upgrades" within the DCS app itself 2) Once you have purchased the app (either Standard or Premium) you can use it on as many other devices that are linked to your Google/Android or Apple iOS account that you want at no extra charge. You do not have to purchase the app again for each device. - WIU (WiFi Interface Unit): Now available to purchase (Click here to purchase: Buy WIU) - Note: WIU comes with USB cable for direct connection to the latest Rev L TIU that has USB port. If you have older TIU you will need a serial to USB adapter cable (Purchase serial to USB cable here) - TIU (Track Interface Unit): (Available separately or as part of DCS Control set with DCS remote) (Purchase TIU here / Purchase DCS Remote Control Set here) - w/TIU version Rev L (Latest version with USB port): Will work with your WIU without any extra cables to buy. - w/TIU versions older (Rev G, H, I etc): Need to purchase a serial to USB adapter cable (Purchase serial to USB cable here) - Note: Not all USB to serial adapter cables work or are reliable. Be sure to get a high quality brand name cable or purchase the one I have available. - MTH DCS version 6.10 (Required for TIU) - Now available (See this link for help: Help on upgrading TIU/Remote to 6.10) - Link to Updated DCS Consumer Loader program for your Windows PC: www.gscaletrainforum.com/index.php?/topic/694-mth-dcs-consumer-loader-v500-current-version/ - Link to current DCS v6.10 for TIU & Wireless remote www.gscaletrainforum.com/index.php?/topic/693-mth-dcs-remote-tiu-firmware-v610-current-version/ - DCS version 6.10 is required (for TIU and Remote) in order for Premium version of app to function correctly. WiFi DCS User's Guide: (Download from MTH) - Addendum to Guide: - Multiple WIUs (Connecting via Ethernet cable): To setup do the following for each WIU -- Connect the Ethernet cable from your home router/network, USB cable from TIU to WIU, attach Antenna, leave switch set to MTH, and plug in the WIU power cable. When the app first starts it looks for available WIUs. Hit the Refresh button once for every extra WIU you have on your network. (ie Press refresh once if you have 2 WIUs) Your active engine list will now be updated or you can now add engines and run trains. WiFi Firmware updates: (ver 1.1 Released 02/03/2016) Details regarding the update: WIU Wi-Fi Firmware v1.1 update To update: - Download the latest WIU Firmware *Click Here* - You will download one file (example: WIU_1.1.0.bin). No need to unzip, this is the file you select to update the firmware (See instructions in WIU user manual) - Log in to the WIU with your PC (refer to pages 9-12 in the WIU user manual *Click Here to download*) (WIU interface is called "LuCI") - Flash the WIU per the instructions in the User Manual Troubleshooting Tips: Key items to note: Some are having issues related to their devices and/or wifi networks themselves that are getting blamed on the MTH DCS app. (OS problems/Cheap tablets/Power save feature in phone/table OS/etc) Read through the items I have provided below. Some are also having issues with their App auto updating but they aren't updating the TIU to the latest DCS version when the app update requires it. So some are running old DCS versions 5.00 loaded to the TIU trying to run the most current version of the App and isn't working correctly. See the note I have below on this issue along with recommendations. Make sure your tablet/phone is actually connected to the MTH created Wifi network. Picture (Connected to Wifi) (You need to specifically confirm you are connected to the MTH wifi network and not another like your home network) Picture (Not Connected to Wifi) 'No TIUs Found' error message: Note, I have found that upgrading the WIU to the firmware v1.1 (released on 2/3/16) has resolved all occurrences of this issue. However if you get this message first make sure you are properly connected to the MTH WIU Wifi network or have it configured for your home network correctly (as noted in the Wifi DCS Users Manual - See above for link). If connected to network, close the DCS app and restart. (you need to manually close the app not just hit the home button). If you are unsure how to close the app, try rebooting the Smartphone/Tablet. If you still get the message, Cut power to the layout/TIU and WIU and power back on. Then hit the refresh button. Engine not responding: Hit the Refresh button to update your active engine list. Make sure the engine has been added to the App by adding 'New Engine' Connecting to WIU Wifi network: Network Key for logging into WIU wifi network directly is: mthdcswifi Power save mode on phone/tablet: Make sure you deactivate power save features applied to the DCS app itself and turn-off power save mode on the tablet. I generally recommend changing the screen time blank timeout to longer periods of time. MTH Wifi/vs home network: If you have issues with app and you are using your home wifi or Ethernet network, connect your tablet/phone directly to the MTH WIU Wifi network it creates. Tablet lagging/Slow: When tablets get to low battery levels it typically goes into power save mode and runs the processor at lower speed levels that can cause apps to lag and may cause issues. If your tablet is running low and lagging, stop using and charge it back up. App Auto-updates in Google Play store/Apple store: If you are someone that can't update your TIU/Remote software yourself or don't stay up-to-date on when new DCS versions are released, you may want to turn off App Auto-updates. Some App updates will need updated DCS version loaded to the TIU/Remote. Tablet quality/Price: Remember that you do get what you pay for. If you are willing to spend $1000s on your train collection, be willing to spend a little bit on a good quality tablet to ensure you get good battery life, decent speed and avoid strange issues that can come up with some of the cheapest tablets out there. The application itself may be a relatively simple and lnot very demanding on the tablet processor, but you still need reliability & stability! I have personally used the inexpensive Amazon Kindles with good result but in general I recommend considering a good quality name brand tablet like Samsung to minimize the number of issues you might encounter and to get good battery life. My personal preference has been the 7" tablets but 8" is likely close enough in size to feel the same. I would expect all Apple tablets to be of high quality and not have issues noted here on very low end Android tablets. See Tablet Recommendation List Running DCS App on Kindle: http://www.gscaletrainforum.com/index.php?/topic/996-mth-dcs-wifi-app-on-kindle-install-google-play-store/ Issue and bug reporting: If you find an issue or bug with the app please post here and the feedback will be shared with MTH: www.gscaletrainforum.com/index.php?/topic/727-mth-wifi-control-wiu-feedback-issue-reporting/#entry6258 Demo & Overview of the Wifi app: (Standard version) (Select 1080p HD to get max playback quality) *Note you can also swipe down to Refresh, or swipe left or right to move to the other screens* Ray's Electric Trains overview video: (50-1034) Note: The Refresh button (see GREEN arrow) that allows you to have the system perform a search on the layout and update your active engine list. MTH Trains DCS Wifi Quick start video: WiFi Interface Unit overview: (50-1034) Information on the DCS - Explorer Track Interface Unit w/Wi-Fi (50-1035): (This is an alternate Wifi control box intended for starter/basic users) - Info page: http://www.gscaletrainforum.com/index.php?/topic/1165-dcs-explorer-mini-tiu-and-wifi-in-one-unit/ - Note that the DCS Explorer (50-1035) isn't a replacement for the WIU device (50-1034) and will have a more limited feature set. It is intended for small starter sets with a 5amp limit. - This is a new item: DCS - Explorer Track Interface Unit w/Wi-Fi built-in (50-1035) - $129.95 MSRP - Availability date: In-stock as of 2/8/18 *Click here and email/call to purchase* - Control your trains via Wi-Fi with your smart device (phone/tablet) with a free version of the app for this device - Will not require TIU or WIU and will be like a TIU and WIU combined but will have a more limited feature set. - Expect this will could be very useful for One Gauge battery operators.